At SuperHoomans, we are committed to providing exceptional grooming services for your pets with utmost convenience and reliability. While our core business revolves around pet grooming services that do not typically require shipping, we understand the importance of clear policies for all aspects of our operations, including the handling of any products we might offer.

Service Appointment Booking and Confirmation

• Booking Process: Customers can book grooming sessions through our website, over the phone, or via email. Upon booking, you will receive a confirmation message with your appointment details.
• Scheduling: We offer flexible scheduling options to accommodate the busy lives of our pet owners. Customers are encouraged to book appointments in advance to secure their preferred time slots.
• Cancellation and Rescheduling: We understand that plans can change. Customers can cancel or reschedule appointments by contacting us at least 24 hours in advance. This allows us to offer the slot to other waiting clients.

Product Delivery (If Applicable)

For any pet care products sold through SuperHoomans, such as shampoos, conditioners, or grooming tools, the following policies apply:

• Shipping Areas: Currently, we deliver products only within Pune and its surrounding areas. We are working on expanding our delivery zones and will update our policies accordingly.
• Delivery Times: Products will be delivered within 3-5 business days from the order date. Customers will receive a tracking number to monitor their delivery status.
• Shipping Costs: Shipping fees are calculated based on the delivery location and will be displayed at checkout. Orders above a certain value may qualify for free shipping.
• Returns and Exchanges: If you are not satisfied with your purchase, items can be returned or exchanged within 7 days of receipt, provided they are in their original condition. Please contact our customer service team to initiate a return or exchange.

Service Area for In-Home Grooming

• Locations Served: Our in-home grooming services are currently available in select areas within Pune. Please refer to our website or contact us directly to confirm if your location is within our service area.
• Travel Fees: For in-home grooming services outside our standard service area, additional travel fees may apply. These fees will be communicated and agreed upon before booking.

Contact Us

For any questions or concerns regarding our Shipping and Delivery Policies, or to book a grooming session, please contact us:

• Phone: 860 018 1196
• Email: info@superhoomans.com

We are dedicated to ensuring that both you and your pet have a positive experience with SuperHoomans. Thank you for choosing us for your pet grooming needs.